Privacy Policy

1. Introduction

Welcome to the 68id Privacy Policy. This document explains how 68id ("we", "us", "our", or "the Platform") collects, uses, stores, shares, and protects your personal information when you access or use our online betting platform, including our website, mobile applications, and related services (collectively, the "Service").

At 68id, we are committed to protecting your privacy and ensuring the security of your personal data. We recognize that when you entrust us with your information to create an account, make deposits and withdrawals, and participate in sports betting, casino games, togel (lottery), and other gaming activities, you expect that information to be handled responsibly and in accordance with applicable data protection laws.

This Privacy Policy applies to all users of the 68id platform, including residents of Indonesia and other jurisdictions where we operate. By creating an account or using our Service, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you must not use the Service.

2. Information We Collect

68id collects several categories of personal information to provide, improve, and secure our Service. The types of information we collect include:

2.1 Account Registration Information

When you create a 68id account, we collect:

• Personal identification details: Full legal name, date of birth, gender, nationality;
• Contact information: Email address, phone number (including country code), residential address (street address, city, postal code);
• Account credentials: Username, password (stored in encrypted form), security questions and answers;
• Communication preferences: Language preference, marketing opt-in/opt-out status.

2.2 Identity Verification (KYC) Documents

To comply with international gaming regulations and prevent fraud, money laundering, and underage gambling, we require identity verification before processing withdrawals. KYC documents we collect include:

• Government-issued photo ID: Indonesian National ID (KTP), passport, or driver's license containing your photograph, full name, date of birth, ID number, and expiration date;
• Proof of address: Utility bill (electricity, water, gas), bank statement, or government-issued document dated within the last three months showing your name and residential address;
• Selfie verification photo: A clear photograph of yourself holding your ID document next to your face for biometric comparison;
• Source of funds documentation: In certain circumstances, we may request bank statements or employment verification to confirm the legitimacy of deposited funds.

2.3 Financial and Transaction Information

To process deposits, withdrawals, and maintain account records, we collect:

• Payment method details: Bank account number, bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, etc.), account holder name, e-wallet identifiers (OVO, DANA, GoPay account numbers);
• Transaction history: Deposit amounts, deposit timestamps, withdrawal amounts, withdrawal timestamps, payment method used, transaction status, transaction reference numbers;
• Betting and gaming activity: Bet amounts, bet types (sports betting, bandar bola, togel, slots, live casino), bet timestamps, outcomes, winnings, losses, bonus usage, game session durations;
• Account balance: Current balance, bonus balance, wagering progress.

2.4 Technical and Usage Data

When you access 68id, we automatically collect certain technical information:

• Device information: Device type (smartphone, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, device manufacturer and model;
• Connection data: IP address, internet service provider, approximate geographic location (city/region based on IP address), connection type (WiFi, mobile data);
• Usage data: Pages visited, features used, clickstream data, session duration, referring URL, search queries within the platform, timestamp of each action;
• Performance data: Error logs, crash reports, page load times, API response times.

2.5 Communications

We retain records of your communications with 68id, including:

• Customer support inquiries via live chat, email, or phone;
• Feedback, complaints, and dispute resolution correspondence;
• Marketing communications you receive from us and your engagement with those communications (opens, clicks);
• Survey responses and product feedback.

3. How We Use Your Data

68id processes your personal information for the following purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your user account;
• Authenticating your identity when you log in;
• Processing deposits and withdrawals via Indonesian banks and e-wallets;
• Enabling you to place bets on sports, casino games, togel, and other gaming products;
• Calculating and crediting winnings to your account;
• Managing bonuses, promotions, and loyalty rewards;
• Providing customer support and responding to your inquiries;
• Sending transactional communications (account confirmations, deposit receipts, withdrawal notifications, bonus credits).

3.2 Legal Compliance and Security

• Age verification: Confirming you are at least 21 years old as required by Indonesian law;
• Identity verification (KYC): Verifying your identity to comply with international gaming regulations and prevent identity theft;
• Anti-money laundering (AML): Monitoring transactions for suspicious activity and reporting to relevant authorities when required;
• Fraud prevention: Detecting and preventing fraudulent account creation, bonus abuse, collusion, match-fixing, and other prohibited activities;
• Responsible gaming enforcement: Implementing deposit limits, self-exclusion, and time-out restrictions you set;
• Legal obligations: Complying with court orders, regulatory requests, and applicable laws.

3.3 Platform Improvement and Personalization

• Analyzing user behavior to improve website and app functionality;
• Personalizing your experience by showing relevant game recommendations;
• Conducting A/B testing to optimize features and user interface;
• Troubleshooting technical issues and improving platform stability;
• Developing new products and services based on user preferences.

3.4 Marketing and Communications (With Your Consent)

• Sending promotional offers, bonus announcements, and tournament invitations via email or SMS;
• Displaying personalized advertisements on the 68id platform;
• Informing you about new games, features, and platform updates;
• Inviting you to participate in surveys and provide feedback.

You can opt out of marketing communications at any time by adjusting your account settings or clicking the unsubscribe link in any promotional email.

4. Data Sharing and Disclosure

68id does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

4.1 Service Providers and Business Partners

• Payment processors: Banks, e-wallet providers, and payment gateways that facilitate deposits and withdrawals (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay);
• Identity verification services: Third-party KYC providers that verify your identity documents and perform anti-fraud checks;
• Gaming providers: Software developers like Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Spribe who power our casino games and slots;
• Cloud hosting providers: Servers and data centers that store our platform infrastructure;
• Customer support tools: Live chat software, ticketing systems, and CRM platforms;
• Analytics services: Tools that help us understand user behavior and improve the platform.

All service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

4.2 Legal and Regulatory Requirements

We may disclose your personal information when required by law or to protect our rights:

• In response to court orders, subpoenas, or legal processes;
• To comply with gaming regulatory requirements;
• To report suspicious transactions to financial intelligence units under AML laws;
• To protect 68id's legal rights, property, or safety;
• To investigate or prevent fraud, security threats, or illegal activity.

4.3 Business Transfers

If 68id undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or prominent notice on the website before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing, such as when participating in joint promotions with partners or when you authorize us to share information with third-party services you choose to connect to your 68id account.

5. Cookies and Tracking Technologies

68id uses cookies, web beacons, and similar tracking technologies to enhance your experience and collect usage data. A cookie is a small text file stored on your device that helps us recognize you on future visits.

Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for login, account security, and core platform functionality	Session / Up to 1 year
Performance Cookies	Analyze how users interact with the platform to improve performance	Up to 2 years
Functional Cookies	Remember your preferences (language, currency, favorites)	Up to 1 year
Advertising Cookies	Deliver relevant promotional content and measure campaign effectiveness	Up to 1 year

You can manage cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the 68id platform.

6. Data Security Measures

68id implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL technology;
• Password hashing: User passwords are hashed using bcrypt or similar one-way cryptographic algorithms;
• Secure data centers: Our servers are hosted in facilities with 24/7 monitoring, access controls, and fire suppression systems;
• Regular security audits: We conduct periodic vulnerability assessments and penetration testing;
• Access controls: Personal data is accessible only to authorized personnel who require it to perform their job functions;
• Data minimization: We collect only the information necessary to provide our Service;
• Secure document storage: KYC documents are encrypted at rest and deleted after verification is complete;
• Two-factor authentication (2FA): Optional additional login security available to all users.

Despite our security efforts, no system is 100% secure. If you become aware of any security vulnerability or unauthorized access to your account, please contact us immediately at [email protected].

7. Data Retention

68id retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Active accounts: Personal data is retained for the duration of your account's active status plus any applicable legal retention period;
• Closed accounts: After voluntary account closure, we retain essential data (name, email, transaction history) for 7 years to comply with financial regulations and prevent re-registration of self-excluded users;
• KYC documents: Identity documents are securely deleted within 90 days after verification is completed, unless regulatory requirements mandate longer retention;
• Transaction records: Financial transaction data is retained for 7 years as required by anti-money laundering laws;
• Marketing data: If you unsubscribe from marketing communications, we retain a suppression record to ensure we do not contact you again;
• Backups: Data in automated backups may persist for up to 90 days after deletion from active systems.

8. Your Privacy Rights

As a 68id user, you have the following rights regarding your personal data:

8.1 Right of Access

You can request a copy of the personal information we hold about you. To obtain your data, log into your account and navigate to Settings > Privacy > Download My Data, or contact customer support.

8.2 Right to Rectification

If any personal information we hold is inaccurate or incomplete, you have the right to request corrections. You can update your profile information directly in your account settings or contact support for assistance.

8.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected. Note that we may be legally required to retain certain information (e.g., transaction records for 7 years).

8.4 Right to Restrict Processing

You can request that we limit how we use your personal data in specific situations, such as when you contest the accuracy of the data or object to processing.

8.5 Right to Data Portability

You can request that we provide your personal data in a structured, machine-readable format that can be transferred to another service provider.

8.6 Right to Object

You can object to processing of your personal data for marketing purposes at any time by adjusting your account settings or clicking unsubscribe links in promotional emails.

8.7 Right to Withdraw Consent

Where we rely on your consent to process personal data, you can withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days.

9. Children's Privacy

68id strictly prohibits use of our Service by anyone under the age of 21. We do not knowingly collect personal information from minors. If we become aware that a user is underage, we will immediately suspend the account, void all bets, and delete associated personal data.

If you are a parent or guardian and believe your child has created a 68id account, please contact us immediately at [email protected] so we can take appropriate action.

10. Changes to This Privacy Policy

68id reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this document;
• Notify you via email or prominent notice on the website;
• Provide a summary of key changes on the notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how 68id handles your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• Subject Line for Privacy Inquiries: "Privacy Policy Question" or "Privacy Rights Request"

Acknowledgment: By using the 68id platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, you must not use our Service.